Free delivery is offered from 65€ onwards for France, 100€ for Europe and 300€ for the world. Free delivery applies at step 4 of the payment process.
Once the order has been validated, you will receive an order confirmation e-mail. If you do not receive anything, we recommend that you check your spam folder. Otherwise, it is possible that the registered e-mail address contains a typing error (e.g.: "fe" instead of "fr"...). Please check the spelling of the e-mail address when creating your customer account. If the problem persists, please contact our customer service via the contact form.
Once the order has been shipped, a tracking link is sent by e-mail. You will also receive an e-mail from the carrier with your tracking number and the different stages of the delivery.
It sometimes happens that the tracking number does not update. In this case, we advise you to wait for a day or two until the status is updated automatically. After this time, if the tracking number still does not work, we invite you to contact EvasHair's customer service via the contact form.
Once the order is validated, the preparation time is estimated between 24 hours* and 72 hours (during busy periods). Orders placed before 8am are shipped the same day*. We invite you to consult the delivery page to know the delivery times according to the countries. COVID-19: In view of the current health situation, delivery times have been extended. In order to protect the health of postal workers and to ensure that their essential tasks are carried out, La Poste is adapting its organisation to the changing health situation. *Working day
If you have chosen delivery against signature: contact our after-sales service via the contact form so that we can make a complaint to the post office and send you a proof of signature mentioning the person who received the package. Tip: Check with your caretaker or neighbours. If you have chosen delivery without a signature: unfortunately, no complaint can be made to the carrier, as the parcel is considered delivered. We invite you to contact our customer service via the contact form so that we can find a solution.
It is possible that an incident occurs during the delivery of your parcel and that one (or more) products arrive damaged. If the signs of damage are visible on the shipping carton, you must refuse the package upon delivery because of "damaged package". A claim with the carrier will then be possible. Otherwise, please send us a photo of the package and the damaged product via the contact form. Once this information has been verified, we will proceed with the return or refund of the product as soon as possible.
Please send our after sales service a photo of the package (dimensions) as well as the delivery note present in the package via the contact form. Once this information has been verified, we will proceed with the return or refund of the missing product as soon as possible.
In case of non-reclamation of the parcel, we will proceed to the refund of the order. The shipping costs will be deducted from the refund of the order. If you have taken advantage of the free delivery when placing your order, the shipping costs will be charged.
Our customer service will try to answer you as soon as possible within 48 hours (working days) and can only be reached via the contact form.
Yes, we deliver internationally. Please check our delivery page for delivery times and rates for your country.
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